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FAQ

 

OUR PROFILE

Q. Who are we?

A. We are a premium printing company that specializes in making trendy, top-quality custom products on demand. From India, our creative team develops our premium products in-house and export them to the worldwide market.


Q. What services do you offer?

A. our services include:

1. Custom fabric printing with personalized designs and unique fabrics just for you. We also offer up to 20,000 Prints of 15 colors and 25 Materials for our esteemed customers to choose from.

2. Custom homeware printing with a personalized design. We offer a wide array of customized Items, including rubber stamps, souvenirs, personalized gifts, accessories, and party supplies. Click here to browse other subcategories of items. We take care of the making, sales, and shipping, while you just focus on the designs.


Q. What printing technology do you utilize?

A. Inkdotpot employs an end-to-end digital printing model for its high-quality production. Our operations are environmentally friendly. We also pride ourselves in the use of state-of-the-art facilities, which are managed by some of the industry's finest hands.


Q. Do you ship internationally?

A. Yes, we do. We undertake possible shipments to any countries worldwide through a reliable Courier International service.

Kindly Contact us with details of your purchase and your chosen destination. We will be delighted to quote you an accurate cost needed to purchase and deliver your order.

 

MY ACCOUNT

Q. . I forgot my login email address, what can I do?

A. We apologize for any inconvenience this might have cost you. Kindly click here to contact our customer support. For security and privacy reasons, we can only send the login information to the email address on the account..

 

Q. I forgot my login password, what can I do?

ops, this happens sometimes. Please click on the "I forgot my password" button on the login page. You will be required to provide your email address for a password reset. In the alternative, you can contact our customer support to reset your password. Once you have satisfied every security and privacy protocol, a new password will be sent to your registered email.

 

Q. How do I unsubscribe from your newsletter?

A. We never intend to bother you. Simply click on the "unsubscribe" button at the bottom of our emails to unsubscribe from further messages. If you encounter any difficulty unsubscribing, do not hesitate to contact our customer support for assistance.

 

Q. How do I close my Inkdotpot account?

A.we are going to miss you. However, take note that this process is irreversible and cannot be undone. Consequently, any information in your account will no longer be retrievable. Kindly contact our customer support with your login details for a permanent closure of your account.

 

MY ORDERS

Q.How can I track my order?

A.Tracking your orders has been simpler by our interactive tracking system. Just log in to your account on our website, click on the item you wish to review, and we'll take you to a tracking.

Page. In the alternative, you can email us at info@Inkdotpot.com to track your order.


Q.What does my "order status" mean?

A. your order status updates you with the current phase of your orders.

Below is a dictionary to interpret your tracking status.

 

NEW:   This means that your order has just been placed, but the charges are yet to be authorized by your bank or PayPal.
AUTH VERIFICATION:  Your order is being processed through our order verification system. If we need any additional information concerning your order, we will contact you via phone or email.
PENDING:  We might need additional information from you to process your order. You can assist us by emailing our customer support to resolve this order status.
READY FOR PRODUCTION:  Your order payment has been successfully verified and is now waiting in queue to be printed.
PRODUCTION:  Your order is currently being printed at our production facility.
READY TO SHIP:  Your order has been printed and is currently waiting to be picked up by the shipping company. Once it has been picked up, you will receive an email containing a shipment confirmation and tracking information (if available).
SHIPPED:  Your order has shipped and is on its way to you. The tracking information has been emailed to you if available. You can also log in to your account and view your order history to get tracking information.
AUTH DECLINED:  Your payment process was not successful. This could be as a result of a typo in the credit card number or expiration date. Kindly contact your payment provider for more information. You can also contact our customer support for more assistance.
CANCELED:  Your order has been canceled. This could be due to your authorization.

 

Q.How will I know if my order has been placed successfully?

A.You can verify that by checking your order status, if your order status shows "READY FOR PRODUCTION," it means that your order has been confirmed successfully and is currently in the queue for production. Kindly use the chart above to interpret your order status.

 

Q.I returned my order and received store credits. How do I apply them?

A.Our customers who received a store credit can purchase other goods of an equivalent amount in the store. If you receive store credits, kindly contact our customer support with details of your proposed order and your store credit. We will send you a confirmation notice verifying your request.

 

Q.How do I return multiple products from a single order?

A.We are sorry, I guess we are humans, after all. Kindly send a message to our customer support, we will be delighted to provide you with all relevant information required to ship the products back to us.

Q.Where can I include my order "size and fit"/customization details?

A.You can include your order customization details in the information box that appears after you place an order. If you are unable to send your customization details after placing an order, you can send an email to our customer support with full details of your order.

 

Q.Can I make an order by phone?

A.Yes, you can place an immediate order by calling us at +91 8588892749. We are available Monday to Saturday 9:00 AM – 4:00 PM (GMT+5:30)
You might also need to have a product's number on the website to make an exact order.

 

Q.Do you have a Minimum Order Quantity (MOQ)?

A.No, our customers can ship as low as one meter or one yard of fabric to their doorstep.

 

Q. Can I cancel an order?

A. Yes, to cancel your order, please contact our customer support with full details of your order. We recommend that you initiate an order cancellation within 48 hours of making the order.

 

Q. Why has my return request been declined?

A. If we decline your return request, it is inferable that your reasons for return were not cogent, plausible, or verifiable after undergoing a series of reviews by our team. Click here to read more about our return policy.

 

Q. I just canceled my order. When will I receive my refund?

A. Once you get notified of successful order cancellation, please allow three days to process your refund. Click here to read more about our Refund Policy.

 

Q. Can I make changes to my order item?

A. We are sorry. Once you have completed an order, you cannot add an additional item or alter an item on your order. We recommend that you place a second order, or cancel the previous order and place a new order. In addendum, all order cancellations must be initiated within 48 hours of making the order.

 

BILLING AND PAYMENT

Q. What payment methods do you accept?

A. We only accept the following payments methods online:
     Visa
     MasterCard
     American Express
     Discover
     PayPal
     Please note that payment options may vary from country to country.

 

Q. Is it safe to use my credit/debit card on Inkdotpot.com?

A. Yes, we employ the Secure Sockets Layer ("SSL") encryption to shadow all financial transactions, safeguarding you from any external threat. By application, all transactions are encrypted and only accessible to your third-party payment provider. Be assured of a safe, seamless transaction on this website.

 

Q. What happens to the money deducted from my debit card/credit card/Net Banking/Wallet for an unsuccessful prepaid order?

A. We apologize for any inconvenience this might cost you. This may be due to a system glitch while processing your payment. We recommend that you wait for 48hours for a possible, automated reversal before contacting your payment provider to effect a payment reversal.
If we confirmed receipt of such deducted sum, please allow three days to process your refund. Click here to read more about our Refund Policy.

 

Q. Do you offer coupons and discounts?

A. Yes, we offer coupons on different occasions in a market season. Once Coupons are released, they will be found on our website and sent through email newsletters for you to enjoy at checkouts.
Also, we occasionally offer discounts on our listed products and services. These discounts are automatically applied when products are added to the cart.

 

Q.Why was I charged twice for my order?

A. We apologize for any inconvenience this might cost you. This may be due to a system glitch while processing your payment. However, be assured you were billed ones and not twice. For confirmation, kindly check your bank statement after 30 days or contact your payment provider to effect a payment reversal.

 

INTERNATIONAL SHIPPING & DELIVERY

Q. Do you ship internationally?

A.Yes, we welcome possible shipments to all countries worldwide through reliable Courier International services (DHL, FedEx, Aramex, UPS, UBX, TNT, and much more).

 

Q. When do I expect my order to ship?

A. After confirming your payment, we usually require two business days to ship your orders. However, during high peak periods and public holidays, we may need three days or longer to process your shipment. We pride ourselves on prompt service, and this includes getting your orders out as fast as possible.

 

Q. Where do you ship from?

A. All our products are shipped from our warehouse office in India.

 

Q. Do my shipping cost cover for customs and duties?

A. No. Sadly, we are not responsible for customs clearance, delays, or compliance. Kindly check with your local customs office to ensure that your order complies with local customs regulations.
Shipping charges do not include duties or taxes. By law, we are required to disclose the full value of the package contents.
Please contact your local customs office for more information.

 

Q. Can I change my shipping address?

A. Yes, kindly contact our customer support to update your shipping address. To ensure stability in our service processes, we require such changes to be initiated within 48 hours of placing an order.

 

Q. Can I change my shipping address?

A. Yes, kindly contact our customer support to update your shipping address. To ensure stability in our service processes, we require such changes to be initiated within 48 hours of placing an order.

 

Q. Can I change my shipping Method?

A. Unfortunately, we do not swamp shipping methods on order. If you intend to discontinue a shipping method to choose another, we recommend you cancel your initial order and place a new order with your preferred method.

 

Q. My order shows delivered, but I have not received it?

A. We are sorry for any inconvenience. Please be sure to check the garden and the lawn properly for any delivery, also ask your neighbors if they might have picked up delivery on your behalf. If you have satisfied these conditions, kindly proceed to call the helpline of your courier service and lodge a complaint accordingly. You can contact our customer support for more assistance.

 

RETURNS & EXCHANGES

Q. Do you accept returns?

A. If for any reason you desire to return your item, kindly contact us within seven days from the receipt of your delivery with full details including ORDER number, Full Name, Address, Phone Number, and REASON for the return.

Upon such an application, we reserve the sole right to approve or decline a return. If the return is approved, you will get further directions on shipping the package back to us. Any refund, store credit or replacement will be issued once the return has been received and processed.

Click here to read more.


Q. Can I exchange an order?

A. Yes, But pursuit to the following conditions;

We require all exchange items to be contained in their ORIGINAL & SELLABLE CONDITION. We will not accept an exchange if the item has been worn, washed, damaged, or tampered with.

All exchanged items must be shipped back to our warehouse no later than 14 DAYS from the delivered date.

Any non-compliance with the conditions mentioned above will invalidate an exchange.

Kindly read our Return policy for full information.

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